Lemon Blossom Cleaning Services, LLC is a locally-owned and operated business. Our employees are fully bonded and insured. We pay all required federal and state Social Security and Medicare payroll taxes.

Specifications: The following agreement is not a contract for services. We prefer to generate customer loyalty by relying on the quality and value of our services. You are under no obligation for a specified term of service and may cancel at any time. Please refer to the Task List to ensure you understand which services will be performed in your home. If what you want is not listed, you must discuss “special requests” with the phone estimator before service begins as there may be a price adjustment.

Payment: Cash and major credit cards are accepted. Payment is due at the time of service. A credit card must be placed on file with us to secure payment for our services. Appointments are only guaranteed with a credit card. You can pay with cash at the time of service, however, if cash is not presented at the time of arrival your credit card will be charged.

Quote: Prices and hours are based on your accurate description of the condition of your home. If we find the condition is inconsistent with your description, we will call you and ask for a time adjustment and price increase or offer other options. If we cannot reach you and you have not pre-approved additional time, we will only stay the amount of time you paid for, and quality will be compromised.

Scheduling and cancellations: Lemon Blossom Cleaning Services makes every effort to accommodate your scheduling needs. Please call the office 48 BUSINESS hours in advance of your scheduled time to make any changes or cancellations. If you contact us to cancel an appointment less than 48 BUSINESS  hours in advance Lemon Blossom Cleaning Services may charge a $100 non-refundable fee to your card to cover a portion of our technician’s time. This is to ensure that we have time to find alternate work for our technicians so they are not left without any work for a business day. Just like you and I, they count on their paychecks to pay bills.
NOTE: BUSINESS HOURS DO NOT INCLUDE SATURDAY AND SUNDAY NOTIFICATIONS AS OUR OFFICE IS CLOSED ON WEEKENDS. PLEASE NOTIFY US NO LATER THAN FRIDAY AT 4:30 pm TO CANCEL A MONDAY OR TUESDAY CLEANING APPOINTMENT. 

Access: Please ensure that our staff has access to your home. We will provide you with a time range of when to expect us. Although it is perfectly acceptable for you or your representative to be present at the time of services, many of our clients prefer to put a key or door code on file with our office. Lemon Blossom Cleaning Services maintains a key safe in our office. Keys filed with our office are coded via a computer system. Names and addresses are never attached to the key. Codes are given to the technician on the day of their appointment with your home. Many door code systems will allow you to program a code specifically for our company. This is a great way to insure we have access when needed and you have the ability to monitor when we arrive and leave. In the event, our staff arrives for a regularly scheduled appointment and there is no means of entry to your home, a lock-out fee of $100.00 may be charged to your account. Please communicate with our office regarding your preferred entry method.

Equipment and supplies: Lemon Blossom Cleaning Services provides all cleaning equipment and supplies. Due to OSHA regulations, we are unable to use any cleaning supplies but our own without a signed waiver of liability statement. Should you desire a cleaning product that is not on our list of tested and approved products, please contact our office and request we send you a Waiver of Product Liability for your product. Providing it is a product which is safe for our technicians to use, we will approve that product for your home. Supplying the product and ensuring it is available and accessible for the technician is your responsibility. For a list of our cleaning supplies click here.

Appliances, furniture, boxes, and miscellany: We do not move furniture, refrigerators, stoves, or washers/dryers, or other items weighing more than 20 lbs. to clean under and behind them, even if they are on wheels. If an item is deemed to be a possible liability (e.g. Highly fragile vase or item that is already damaged etc.) we will not move it but will dust around it to the best of our ability.

Trash: We do not move large amounts of trash. We will place up to two kitchen-sized garbage bags of trash in the curbside container, but there is an extra charge for larger amounts of trash. Please communicate to our office any special instructions regarding trash disposal for your home so that we may add them to our job. Trash removal rate in excess of the 2 bag limit will be added to your bill and paid with your regular invoice and payment method.

Limits of Liability: Lemon Blossom Cleaning Services is not responsible for breakage due to normal wear and tear; deterioration caused by age; or damage caused by improper assembly, construction, or mounting of an item. Our technicians are taught to clean with an abundance of caution and will exercise care when cleaning your home and belongings. However, please be aware that we cannot assume liability for improperly hung blinds, wall hangings and/or décor, mirrors, draperies, or drapery rods, shelving, furniture, etc. or which is damaged, broken, scratched prior to our service. We do not accept responsibility for blinds that break or fall while opening, raising, or dusting them. We do reserve the right to document such items via photographs for future reference. We do not include anything in the photographs which would identify your family, name, or address (such as mail, family photos, etc.).

Other service providers: For the safety of our associates, the security of your home, and the quality of our service, we request that there be no other service providers (movers, carpet cleaners, painters, plumbers, carpenters, etc.) in the home when we arrive to clean. If other service providers are present, we will do our best to reschedule your appointment to the first available appointment.  We cannot guarantee the quality of our work if other service providers are present, and we will not re-clean when a service provider, such as carpet cleaners, painters, other repair or installation technicians, come in after us to do work. 

Parking: If parking is not available in your driveway or directly on the street in front of your home, please notify Lemon Blossom Cleaning Services of a convenient place to park near your home. Please bear in mind that our technician will be carrying approximately 40 lbs. of equipment and supplies so their trip from vehicle to your home must be a reasonable one. There will be an extra charge for metered parking and we must be informed of it in advance.

Pets: If your pets are sociable, we do not mind them roaming the house-we love pets! However, for the protection of your pets and our staff, we request that any pet which may become nervous or aggressive during our visits be either kenneled, restrained to a room in which we will not be cleaning, or kept outside in a fenced area that our staff will not have to cross. If a Lemon Blossom Cleaning Service associate is injured by an unrestrained pet the homeowner will be held liable for all medical expenses.

Preparing for your cleaning visit: We provide professional “cleaning” services as opposed to “housekeeping” services. Taking a few minutes to accomplish these simple steps will help ensure that your home receives the most thorough cleaning possible!

• Pick up clothes, toys, etc. from floors and surfaces to be cleaned
• Place clean linens on the end of any bed(s) you wish stripped and changed. If no clean linens are laid out, the bed will be made up with the existing linens. We include 1 (one) bed linen change in your house cleaning package. Additional bed linen changes will be added to your bill and paid with your regular invoice and payment method.
• Unload/Load dishwasher as needed. (We do not wash dishes)
• Secure pets if necessary.
• Place payment and any notes to our staff communicating any special needs or feedback for today’s visit on the kitchen counter
• Please Note: Due to insurance and sanitation restrictions, Lemon Blossom staff cannot remove or clean up animal or rodent droppings, human excrement, blood,  or other bio-hazardous waste. We cannot clean if the home has an infestation of bed bugs, roaches, fleas, rodents, etc.  Should we discover such issues, we may suspend service until proof that a professional extermination service has remedied the problem and you will be charged the standard cancellation fee.

Exclusivity of Services: By accepting our service, you agree to neither solicit, directly or indirectly, nor hire any current or former Lemon Blossom Cleaning Services associate, who has provided service to your home without compensation to Lemon Blossom Cleaning Services for its loss, and the expressed written consent of Lemon Blossom Cleaning Services. Customer hereby agrees to pay a finder’s fee of $3500.00 for any staff member (current or former) that the customer wishes to employ, or contract with for any type of services, including but not limited to, child care, pet care, or housesitting or enter into any other type of agreement with for violation of this agreement.

Guarantee: Ideally, we would appreciate it if you or your representative could walk through the house with us toward the end of the cleaning. Our service is guaranteed and we appreciate the opportunity to re-clean the unsatisfactory areas if you are not satisfied, but we cannot return to re-clean if we are not notified within 24 hours of the cleaning. Because of the subjective nature of cleaning, refunds are not available.

Use of our services constitutes acceptance of our Service Agreement. 

We look forward to a long and mutually beneficial relationship…Thank you for the opportunity to serve your house cleaning needs!