Frequently Asked Questions
No. Cleaning services can vary greatly from uninsured, independent cleaners using Dollar Store products to professionally trained cleaning technicians using quality, professional products. All Lemon Blossom Cleaning Services staff are professionally trained, bonded and insured. We use only top quality professional cleaning supplies and equipment to clean your home and protect your special surfaces such as hardwoods, granite, marble and stainless steel. Our products have been chosen for superior performance and quality after years of research and are non-abrasive and non-toxic. In addition, we offer Green Cleaning procedures at no additional cost. Add to that our 100% satisfaction guarantee and you have a winning combination!
One or more trained, Lemon Blossom Cleaning Services technicians will clean your home. They are insured, security bonded, uniformed and will not eat, drink, smoke, or use any of your appliances while in your home. Our technicians are company employees – we never use sub-contractors! Although we can not guarantee you’ll always have the same technician ( due to sick days, vacation time etc.) we do make every attempt to schedule the same team member for your home from one visit to another whenever possible. We believe you will feel more comfortable with a dedicated team or solo technician than with a parade of different cleaning technicians from visit to visit.
Simply notify us 2 business days in advance so that we may book another cleaning in your reserved time slot. This prevents your cleaning team from losing work hours that week. Should an emergency arise that does not allow for ample notice, please contact our office manager as soon as possible. Please see our Service Policies for a complete explanation of possible cancellation fees. We try not to impose fees unless the cancellation policies are abused.
Our staff members take the utmost care in cleaning and have been specially trained to treat the surfaces in your home. However, accidents do occasionally occur. If an item is damaged, a note will be left to inform you of the occurrence and our office manager will call you to make arrangements for repair, replacement or compensation for the article. Lemon Blossom Cleaning Services will make every attempt to either repair or replace the item at our discretion. If necessary, an insurance claim will be filed to reimburse you.
We require a credit card be placed on file with us to secure payment for our services. However, if you prefer we only use the card as a “back up payment method” and would rather pay via check or cash, simply give our office a call and we’ll make special arrangements to do so. All payments are due at the time services are rendered unless prior arrangements have been made with our office.
Lemon Blossom Cleaning Services does not require you to sign a contract for any specified number of cleanings because we know that we must earn your trust and appreciation with each visit. We rely on your honest evaluation of our services and open communication to let us know how we can better serve you. Please feel free to call our office at any time to discuss your cleaning needs. We recognize that we are not always perfect (try though we may!) and sometimes we do make a mistake. Please note that we do offer a guarantee on our work. If you are ever unhappy with a cleaning, please call our offices within 24 hours to notify us of the problem and we will return within 48 business hours to re-clean the areas that were not satisfactory. If you are a recurring customer, you also have the option of asking for a credit against your next cleaning. We are committed to providing the highest level of customer satisfaction!
Every year, we receive quite a few calls regarding Christmas tipping from our newer clients asking how Christmas tips are distributed. While tipping is never expected or required, Christmas tips are a great way to show your cleaners that you appreciate their hard work. Some people choose to tip each visit, some tip only at the Holidays and some do both… whatever you choose, please know that we greatly appreciate your thoughtfulness!
Our policy is to “pool” most Christmas tips and disburse them based on length of service with the company for the year. (So, someone who has been with us all year will receive a greater share than someone who has only cleaned for 2 months.)
However, in those cases where a client has had a dedicated team or individual for most of the year (consistently services you home 65% of the time or more) that team or individual will retain and/or split your Christmas Tip between themselves. This is the most equitable method we’ve come up with to date.
If you have any questions or wish to have your Christmas gift/tip disbursed in a different fashion, please, as always, feel free to call us at (469) 617-7676. All Christmas tips collected from December 1st through January 5th are included in the pool. We disburse all tips collected up to December 20th on December 21st. Any additional tips will be disbursed on January 9th.
If you would like me to add a Christmas tip to your credit card you can do any of the following:
* Email me at this address
* Leave us a note for the team to bring back to me
* Alternatively, you can leave a separate check with “Tip Pool” noted in the memo section of your check and made payable to “Lemon Blossom” on your regular cleaning day.
* Gift cards to retail stores are also included in the pool – we hold a separate drawing for gift cards
All Christmas tips and gift cards are tracked on a board in the Crew’s Service Room in the interest of transparency and they really get excited seeing the tip total grow!